NPS survey
Ask the 0–10 question, then let the form draw out the ‘why’ — probing detractors gently for specifics without pestering happy customers.
Fields
How likely are you to recommend us? (0–10)
rating
What's the main reason for your score?
long_text · AI follow-up
One message
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Create an NPS survey: a 0–10 rating and a 'main reason for your score' field with an AI follow-up that asks detractors for specifics but doesn't push happy customers. Publish it.